COVID-19 Social Distancing and Safety Protocols
The health and safety of our guests, staff and cast are of the utmost importance to us. In order to offer the safest, most enjoyable experience possible, we have made a number of changes that will affect your visit. The information below explains these changes.
Social Distance Seating
As you can see from our new map, in order to maintain social distancing between seats, we have reduced the capacity of the theater from 174 to 62, equaling only 35% capacity (below the state guideline of 50%). In order for us to afford to perform with this few seats, we are placing some restrictions on your choice of seats
1) All seats are pairs or single. There are no groups larger than 2. If your group is larger than 2, you will have to split up. We will do our best to seat you near one another.
2) If you only need a single seat (or if your group is an odd number), you must take one of the 8 single seats on the chart. You will not be allowed to break up a pair of seats unless all single seats have been sold.
3) The chart is here so you can see what letters and numbers we are using. Because the seats are not bolted to the floor, most have been moved a bit to achieve social distancing. The map is not an exact representation of the new layout. We have pictures of the theater below.
The Theater-Going Experience During COVID-19
The health and safety of our guests, staff and cast are of the utmost importance to us. In order to offer the safest, most enjoyable experience possible, we have made a number of changes that will affect your visit. Please review these before you book your seats.
- We will be thoroughly cleaning and sanitizing the theater after each performance. This includes all high-touch areas such as restrooms, railings, seat armrests and door handles.
- Hand sanitizer stations will be available at each entrance and in the restrooms.
- Our staff will be staying home if they are sick, and we ask you to do the same. If you are not feeling well, please contact the theater immediately, and we will do our best to reschedule your tickets.
- The doors of the theater will open 30 minutes prior to the start of the performance (7:00 for evenings and 1:30 for matinees), and you may use either the front door or the ramp door.
- The wearing of masks when in the theater will be required per the City of Dubuque mandate. This includes while you are seated. The only time you may remove your mask is if you are actively eating or drinking. We will have a limited number of masks available for purchase if you arrive without one. You will not be allowed to enter the theater without one, and refunds will not be issued if you refuse to wear one. There will be no exceptions.
- Marks on the floor will help you social distance as you enter and exit the theater. We may also have to delay your entrance into and exit from the theater. Staff will be available to assist with this.
- There will be no tickets for the performances. Ushers at each door will have a printed list with names and seat locations so there is no need to visit the box office, and no tickets will change hands.
- The show will be performed without an intermission to avoid lines at the restroom. Feel free to get up and use the restroom whenever you need. We will keep a small amount of light on in the theater during the performance.
- Concessions will only be available by delivery. Before the show we will have someone to take orders at your seat and bring you your items. We will only be serving pop, water and candy (no alcohol), and the variety will be limited.
- There will be no printed show programs (to avoid items changing hands). Digital versions of each program will be posted on the homepage of our website.