Privacy Policy
This policy discloses the privacy practices for Bell Tower Theater. This policy does not apply to the practices of companies that the Bell Tower Theater does not own or control or to people that the Bell Tower Theater does not employ or manage. If you have any questions about this policy, please contact us by email at info@belltowertheater.net, by phone at 563-588-3377, or by mail: Bell Tower Theater, 2728 Asbury Road, Dubuque, IA 52001
Visitors to Bell Tower Theater’s Website
For each visitor to our web page, our web server will only recognize the consumer’s domain name and not email address (where possible).
Email
In order to join Bell Tower Theater’s email list, one must complete the registration form or create an account to purchase tickets or donate. If creating an account, your contact preferences will be asked and you may select to be placed on the email list. Name and email information are required. When you sign up for email, you’ll receive our email newsletters, account updates and special offers targeted to your interests, sent to you by the Bell Tower Theater.
Purchasing Services
Our online, telephone and in-person purchasing procedures will automatically set up an account for you to receive promotional materials from us by mail, telephone or email.
Informational Use
Bell Tower Theater is the sole owner of the information collected on this website. We will not sell, share or rent this information to others in ways different from what is disclosed in the statement.
Cookies
A cookie is a small piece of data that is stored by your browser on your computer’s hard drive. Cookies do not generally contain any personally identifying information. Most web browsers automatically accept cookies, but you can usually configure your browser to prevent this. By not accepting cookies, you make certain features of the website unavailable to you.
Ad Servers
Bell Tower Theater does not partner with or have any special relationships with any ad server companies.
Links
This web site may contain links to other sites. Bell Tower Theater is not responsible for the privacy practices of such sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each website that collects personally identifiable information. Bell Tower Theater’s privacy policy applies solely to information collected by www.belltowertheater.net
Notification of Change
If we decide to change our privacy policy, we will post the policy changes to our website to notify you of any changes and provide you with the opportunity to opt out of these new uses. We suggest checking our website periodically for changes.
Terms of Service
These terms and conditions apply to Bell Tower Theater whether in person at 2728 Asbury Road in Dubuque, by phone communications, through our website belltowertheater.net and on our ticketing platform. Bell Tower Theater provides services to you subject to the conditions of our Ticketing Policy. If you visit us, purchase, or donate—either in person, via our website or ticketing platform, or over the phone—you accept the conditions as laid out in our Privacy Policy and our Ticketing Policy.
Ticketing Policy
1. General Terms & Conditions of ticketing at the Bell Tower Theater
Purchasing a ticket to a Bell Tower Theater event constitutes agreement to this ticketing policy.
Our building and surrounding outdoor space are intended for the safe enjoyment of all artists, visitors, and staff.
Disruptive, threatening, or inappropriate behavior will not be tolerated. Patrons engaging in such behavior may be asked to leave without a refund.
2. Ticket Sales & Pricing
- Ticket pricing and scheduling varies by event. Please refer to the specific event for details.
Tickets can be purchased online through belltowertheater.net or purchase.belltowertheater.net, or through the box office, either in person or over the phone.
Bell Tower Theater does not sell tickets to their events through third party vendors. If you have an option to buy a Bell Tower Theater event ticket through a third party vendor, we do not guarantee or honor that ticket as valid.
Ticket prices for an event will not change once any tickets have been sold to an event.
3. Refunds, Exchanges, & Cancellations
All sales are final. No refunds will be issued unless the Bell Tower Theater reschedules or cancels the event.
If an event is rescheduled or canceled for any reason, including unforeseen circumstances like weather or a natural disaster, ticket holders will have the option to receive a full refund, or donate the cost of the tickets to the Bell Tower Theater, or credit their account with the cost of the tickets for a future Bell Tower Theater purchase.
Ticket exchanges are possible but not guaranteed. All exchanges must be within the same event. It is not possible to exchange a ticket from one event to another.
Season Ticket Holders may exchange at no cost. All other exchanges are subject to a $3 per ticket fee.
Please contact the box office if you need to exchange your ticket for a different date. Exchanges cannot be done online.
If a ticket is lost, stolen, or damaged, contact the box office, and they can reissue.
4. Transferability & Resale
Tickets are transferable to another party. If the patron possesses the tickets and physically hands them off to the new party, that is acceptable. If their tickets are at will-call they will need to contact the box office and alert them of the transfer.
Bell Tower Theater tickets are not permitted to be purchased and then re-sold as a third party.
5. Event Entry & Attendance
The Bell Tower Theater requires physical tickets for entry into the theater. Please pick up all tickets at the Box Office.
Unless otherwise noted, doors to the theater will open 30 minutes prior to the start of the show.
Late seating: will be done at the discretion of the Bell Tower Theater. Latecomers may be required to wait until an appropriate break in the action to be seated. It is also possible that latecomers will be seated in a location different from the tickets they purchased so as not to disturb other audience members.
Prohibited items: Weapons of any kind, including firearms or knives are prohibited in the Bell Tower Theater.
Bell Tower Theater has seats dedicated to patron’s using a wheelchair, and if these seats are needed/required the box office must be informed when the tickets are being purchased. Bell Tower Theater maintains numerous sets of listening devices that can be used by patron’s during the event. These can be requested at the box office prior to the start of the show.
By attending an event at the Bell Tower Theater, you may or may not have your image captured in an audience photo or a video taking place on the premises, to be used as the Bell Tower Theater sees fit, including promotional material on the website, or in-house videos. Your attendance of the show gives us your permission to capture and use these photos at our will. You may contact the Operations & Marketing Manager to revoke this permission, if applicable.
6. Contact Information
The Box Office can handle most, if not all, of your ticketing questions and needs. The phone number to reach the box office is 563-588-3377. In person, you may visit the box office Monday – Friday from 11 am– 6 PM, and for day-of event ticketing, the box office will be open one hour prior to the start of the show.